Start with your inbox.
Your confirmation email contains an order-status link. Your dispatch email contains tracking when your parcel is handed over. Please check spam or junk if an email has not arrived.
View your account ↗YOUR ORDER.
YOUR NEXT STEPS.
Find your confirmation, follow your parcel and get help when you need it.
One order can travel separately.
If your order has multiple items, look for a dispatch email for each parcel. Tracking can take time to update after handover.
Check delivery estimates ↗Something does not look right?
Email Flexforge01@gmail.com with your order number and a short description. For damaged or incorrect goods, photos can help us investigate. Do not include payment-card details or passwords.
Change an address or cancel
Contact us as soon as possible. We will check whether fulfilment can be changed. If it is already underway, we will explain your options; statutory cancellation rights still apply.
Tracking says delivered
Check any carrier photo, safe place or household member, then contact us if the parcel cannot be found. We will investigate with the carrier.