A CLEAR WAY
TO RETURN.

We offer 30 days from delivery to request a return. Email Flexforge01@gmail.com with your order number and the items you wish to return. We will provide the correct return address and instructions. Please do not send goods to a supplier or the business correspondence address without checking with us.

Our 30-day returns offer

For a change-of-mind request made after the statutory cancellation period but within 30 days of delivery, items must be unused, complete and in their original packaging. Keep proof of purchase. We will provide return instructions and a return label for accepted returns under this offer. Return each item within 14 days of receiving the instructions.

Your UK cancellation rights

For most online purchases, you can tell us you wish to cancel up to 14 days after the day you receive the goods, then send them back within a further 14 days. You may inspect them as you would in a shop. We may deduct for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging is not a condition of these statutory rights.

We refund the goods and, when you cancel the whole order, the standard outbound delivery charge. Any extra cost for a premium delivery service is not refundable. Refunds go to the original payment method within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. We may withhold the refund until either is received. Your bank may take additional time to display it.

Faulty, damaged or incorrect items

Please contact us with your order number and, where possible, photos showing the issue. We will arrange an appropriate remedy and cover reasonable return costs where the goods are faulty, not as described or supplied incorrectly. The 30-day voluntary offer does not limit your legal rights or the time limits that apply to faulty goods.

Exceptions and sale items

Statutory exceptions may apply to genuinely personalised goods or sealed products that are unsuitable for return for health or hygiene reasons once unsealed. We will make any relevant restriction clear before purchase. Sale items have the same statutory rights as full-price items.

Changes and exchanges

Contact us as soon as you need to change or cancel an order. We cannot guarantee a change once fulfilment has started, but this does not remove your cancellation rights. For a different colour or product, contact us to arrange the return and place a separate order when ready.

Optional cancellation form

You may email a clear statement, or copy this form: “To FlexForge, 84 Oxford Street, Bilston, WV14 7BU, United Kingdom; Flexforge01@gmail.com. I give notice that I cancel my contract for the following goods: [goods]. Ordered on / received on: [date]. Order number: [number]. Name: [name]. Address: [address]. Date: [date].” A signature is only needed if you send a paper form.

Nothing in this policy affects your statutory consumer rights.